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SwapTron Support
We strive to resolve all tickets within 48 hours. Please wait for our reply if needed.
If you send us a message, please do not submit duplicate requests through other channels.
👉Always check your Spam/Junk folder and whitelist our email address to ensure a prompt reply.
Most questions have already been answered in our FAQ: https://swaptron.cc/faq
The Get Started page may also help: https://swaptron.cc/getstarted
The Get Started page may also help: https://swaptron.cc/getstarted
❗️Before submitting a ticket, please review the following essentials:
1. Use English only. Machine translations are acceptable. Please describe your issue clearly and coherently.
2. Always include your Tron login address, transaction IDs (hash IDs), and any other relevant information that may help us investigate your case.
3. Before contacting support, check our official sources. Do not interact with fake agents or scammers.
• Telegram Support: https://telegram.me/swaptronteam
• News: https://telegram.me/swaptroncc
• Community Chat: https://telegram.me/swaptronchat
1. Use English only. Machine translations are acceptable. Please describe your issue clearly and coherently.
2. Always include your Tron login address, transaction IDs (hash IDs), and any other relevant information that may help us investigate your case.
3. Before contacting support, check our official sources. Do not interact with fake agents or scammers.
• Telegram Support: https://telegram.me/swaptronteam
• News: https://telegram.me/swaptroncc
• Community Chat: https://telegram.me/swaptronchat
Common Inquiries
đź”»Profits Distribution
Returns are dynamic and may vary daily. Earnings displayed during the first part of the day may be partial and will update later. Profits are first credited to your balance and then moved to the withdrawal queue once the amount exceeds $5.00.Swaptron operates with TRX. All USD values are provided for reference only and may fluctuate throughout the day.
đź”»Payout Timing
Once a payout is queued, each transaction will display an estimated completion timer (ETA). You will receive your payout when the timer expires.All completed payouts include a transaction hash ID. If you have not received your funds after the transaction is completed, please contact your wallet provider and provide the transaction details.
For greater stability, we recommend using a private wallet rather than an exchange wallet.
đź”»Missing Deposits
We do not accept USDT or any other tokens—only TRX.To request a recovery, please provide your transaction hash ID and Tron login address. A 20% recovery fee will apply.
đź”»Affiliate Rewards Not Credited / Upline Not Set
Referral bonuses are paid as soon as the qualifying deposit is confirmed.If your partner's upline displays "N/A," please contact support and provide both login addresses so we can review and update the account relationship.
đź”»Website Access Issues
Our official website is https://SwapTron.cc (https://swaptron.cc/), Mirror site: https://SwapTron.ac (https://swaptron.ac/)If you have trouble accessing the site, try using a VPN, the Tor Browser, or a public Wi-Fi network.
đź”»Backup Phrase Issues
Your backup phrase must be entered exactly as provided, with no commas and no automatic translation.If the issue persists, submit a reset request and include your IP address, device information, and any other requested details. Follow the verification instructions provided by support.